Best Practices in Verbal De-escalation of the Agitated Patient

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Course Description

Commission on Dietetic Registration (CDR) - Provider #21328, Activity #140163 approved for 1.50 CPEUs.

CEU Course Description

Agitation is an acute behavioral emergency requiring immediate intervention.  Verbal de-escalation is usually the key to engaging the patient and helping them become an active partner in their evaluation and treatment. This CEU course details the proper foundations for appropriate training for de-escalation and provides intervention guidelines, using the “10 domains of de-escalation.”

Article Author:  Janet Richmond, MSW, et al.

Exam writer:  Tiev LaGuire, M.S.

Brooke H. Dekofsky, MPH, RD, CLE, CDE was involved in the creation of this course.

CEU Course Objectives

1. Explain the main objectives when working with an agitated patient.
2. Investigate the body language that should be used with an agitated patient.
3. Examine ways to agree with a patient.
4. Scrutinize the distance that should be maintained between the health care professional and the patient.
5. Identify the most essential skill at verbal de-escalation.

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CPE Level: I

Learning Codes: 1070, 1130, 5320, 5410

Performance Indicators (RDN): 1.2.6 , 1.3.3 , 2.1.5 , 2.2.5

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